When buying online, you cannot try on and feel the products. We understand that this might cause some issues and that you may wish to return an item. Our policy is described below:
- The return policy outlined here is restricted to online purchases and does not apply to merchandise bought in-store.
All orders may be returned for exchange or refund. Returns must be requested within 15 days of the package delivery date. The items must not be worn, altered, damaged or washed and must have all their original tags.
- Note that we can only exchange the same items for a different colour or size. If a different item is required, you will have to place a new order.
- If the value of the item you want to exchange is less than $200: Return shipping charge and shipping back charge of the item are incurred at the customer’s expense.
- If the value of the item you want to exchange is $200 or more: Return shipping charge and shipping back charge of the item are free.
- Exchanges will be processed within 5 business days of receiving the item.
- Return for refund shipping charge is at the customer’s expense.
- Refunds to your original method of payment will be processed within 5 business days of the reception of the item.
All exchanges/refunds must be authorized by us prior to the return; you will need to contact us prior to proceeding with an exchange/refund. Contact us by filling the form available in our contact page for all exchanges or refunds. Provide your name, order number and a daytime phone number in all communications with us. You will be provided with return instructions along with a return authorization number. The return authorization number must be clearly written on the package.
When the return shipping charge is incurred by the customer, returned goods must be sent with an original invoice via a courier service that includes a tracking number and requires a receiving signature. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides insurance.
We will refund shipping for any faulty items returned to us. However, we cannot accept liability for an item until it is returned and has been confirmed as faulty. We will also not refund any shipping charges unless the item(s) are confirmed as faulty.
SHIPPING AND DELIVERY
BOUTIQUE STREET FIGHTERS will ship the products ordered by you to the address indicated in the Order Confirmation. This address has to be located in Canada. Delivery times provided by BOUTIQUE STREET FIGHTERS are estimates only. BOUTIQUE STREET FIGHTERS shall not be responsible for any damages or costs resulting from any delays in delivery. Unless otherwise stated, all prices quoted do not include when applicable, federal and provincial sales taxes.
SHIPPING & HANDLING
All orders processed through www.boutiquestreetfighters.com are delivered using Canada Post shipping services. All orders are provided with a unique tracking code. BOUTIQUE STREET FIGHTERS uses the following shipping option:
Canada Post Expedited Parcel: This service is available to all provinces and territories across Canada. Delivery takes up to 7 business days after being processed.
All orders include free Canada Post Expedited Parcel shipping except for the following provinces:
- Northwest Territories
- Yukon Territory
OUR COMMITMENT TO PRIVACY
BOUTIQUE STREET FIGHTERS values their customers and respects their privacy.
By using the www.boutiquestreetfighters.com website and/or making online purchases of products, you agree to the terms and conditions of BOUTIQUE STREET FIGHTERS’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website.
Following the posting of such changes, your continued use of the www.boutiquestreetfighters.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.boutiquestreetfighters.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
1. INFORMATION COLLECTED BY boutique street fighters
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.boutiquestreetfighters.com, searching for a product, making an order for a product, providing information in your account (and you might have more than one, if you’ve used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate, for example, in a contest, promotion or survey. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your Product interests and acquire information about you from our present and future affiliates or divisions.
BOUTIQUE STREET FIGHTERS’s website is directed for use by adults.BOUTIQUE STREET FIGHTERS does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use BOUTIQUE STREET FIGHTERS ‘s website or provide BOUTIQUE STREET FIGHTERS with any personal information.
BOUTIQUE STREET FIGHTERS may use your personal information to (1) process your order and to answer questions about the status of your order; (2) send you or your friends, relatives or associates, products that you have ordered; (3) maintain contact with you and provide you with ongoing personalized service; (4) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (5) help us learn more about your shopping preferences; and (6) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
2. THIRD PARTIES
If you visit or purchase products on the www.boutiquestreetfighters.com website, participate in a contest, survey, promotion or special offer, or shop at BOUTIQUE STREET FIGHTERS or any BOUTIQUE STREET FIGHTERS Affiliate, we may share your personal information with BOUTIQUE STREET FIGHTERS Affiliate, so that it can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy. We do not sell or rent your personal information to non-affiliated third parties except as permitted by law.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of BOUTIQUE STREET FIGHTERS.
CONDITIONS OF SALES
This agreement (“Agreement”) sets forth the terms and conditions that apply to the purchase of products and/or services (the “Products”) from BOUTIQUE STREET FIGHTERS, BOUTIQUE STREET FIGHTERS reserves the right to change the present terms and conditions without prior written notice at any time, at BOUTIQUE STREET FIGHTERS’s sole discretion.
The terms “you” and “your” refer to the purchaser of Products using the http://www.boutiquestreetfighters.com/ website.
By using this website to make on-line purchases of products, you agree to be bound by and accept the terms and conditions set forth in this Agreement, and you represent that you are of legal age to enter into this Agreement and become bound by its terms. This Agreement contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
Except as expressly provided for in this Agreement, BOUTIQUE STREET FIGHTERS does not make or give any representation or warranty with respect to the Products you may purchase from this website.
1. CONSENT TO USE OF ELECTRONIC DOCUMENTS
You hereby consent to the exchange of information and documents between you and BOUTIQUE STREET FIGHTERS over the Internet or by e-mail, and that this Agreement (together with any applicable Order Confirmation(s) accepted by BOUTIQUE STREET FIGHTERSas indicated in Section 3, below) in electronic form shall be the equivalent of an original written paper agreement between us. You further agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
2. OTHER DOCUMENTS, AGREEMENTS AND POLICIES
3. ORDER CONFIRMATION
Before submitting an order for the purchase of Products using this website, you will be shown an order confirmation screen (the “Order Confirmation”) describing, among other things, the Product(s) to be ordered, the purchase price and any applicable charges for taxes. When you submit your order, such order will constitute an offer from you to BOUTIQUE STREET FIGHTERS to purchase the Products described in the Order Confirmation, for the price and subject to the other charges, terms and conditions set out in the Order Confirmation. Orders are not binding on BOUTIQUE STREET FIGHTERS until accepted by BOUTIQUE STREET FIGHTERS’s acceptance of your order is evidenced by return e-mail from BOUTIQUE STREET FIGHTERS indicating that your order has been accepted.
BOUTIQUE STREET FIGHTERS reserves the right, in its discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. In the event that your order is cancelled after your payment has been processed, BOUTIQUE STREET FIGHTERS will issue a full refund.
All prices quoted are payable in Canadian Dollars. Although BOUTIQUE STREET FIGHTERS strives to provide accurate product and pricing information, errors may occur. BOUTIQUE STREET FIGHTERS reserves the right to correct any errors in pricing or product information and to modify the prices of Products, at any time, without prior notice. BOUTIQUE STREET FIGHTERS cannot confirm the price of a Product until after you submit an order for the Product. Without limiting the generality of Section 4 above, in the event that the price or related information for a Product (as described on the BOUTIQUE STREET FIGHTERS website and/or the Order Confirmation) is incorrect due to an error in pricing or product information, BOUTIQUE STREET FIGHTERS may, at its sole discretion, refuse or cancel your order, whether before or after BOUTIQUE STREET FIGHTERS’s acceptance thereof. If there is such an error in pricing, BOUTIQUE STREET FIGHTERSwill cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price.
6. PAYMENT TERMS
Terms of payment shall be determined at BOUTIQUE STREET FIGHTERS’s sole discretion. Payment shall be made by credit card unless some other pre-arranged method of payment has been accepted by BOUTIQUE STREET FIGHTERS. Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card.
7. PRODUCT AVAILABILITY
The availability of certain Products may be limited. BOUTIQUE STREET FIGHTERS may revise or cease to make available any Products at any time without prior notice. In the event that BOUTIQUE STREET FIGHTERS is unable to deliver to you a Product ordered due to lack of availability especially during special events like Cyber Monday or Boxing Day, BOUTIQUE STREET FIGHTERS will notify you via e-mail and your order will be automatically cancelled with respect to such unavailable Product.
8. SHIPPING; TAXES
BOUTIQUE STREET FIGHTERS will ship the Product(s) ordered by you to the address indicated in the Order Confirmation. Delivery times provided by BOUTIQUE STREET FIGHTERS are estimates only. BOUTIQUE STREET FIGHTERS shall not be responsible for any damages or costs resulting from any delays in delivery. Unless otherwise stated, all prices quoted include shipping and handling charges but, when applicable, not the federal and provincial sales taxes. You are responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the Order.
9. OWNERSHIP; RISK OF LOSS
All Product(s) purchased from BOUTIQUE STREET FIGHTERS are delivered to you by a third party delivery company, pursuant to a shipping contract. You shall become the owner of the Product(s) and shall assume the risks of loss at the time of delivery byBOUTIQUE STREET FIGHTERS of the Product(s) to the third party delivery company.
10. RETURN & EXCHANGE
The following return and exchange policy is applicable to the ONLINE STORE ONLY- not applicable to items bought at store level. If you are not completely satisfied with an item, you may return it to us for an exchange or a refund. All Product returns are subject toBOUTIQUE STREET FIGHTERS’s Return & Exchange Policy. Some restrictions may apply. We have made every effort to make sure colors and descriptions of our products are as accurate as possible. However, please be aware that the image and color quality may vary depending on your screen and that we cannot guarantee that your screen accurately reflects all characteristics of the actual product.
You will find a product description (color, size, type of product, etc.) and digital photographs with each product.
We will exchange any unworn or defective merchandise within 15 days. The first day corresponds to the arrival of the merchandise. Please return items with the original tags and tickets attached. The return shipping will be at your own cost (excepted for the defective merchandise). All items bought through e-commerce has to be exchanged by mail. All exchanges must be authorized by customer relation prior to the return; you will need to contact us prior to proceeding with an exchange. Contact us by filling the form available in our contact page or by phone at 1 844 523.4273. To ensure appropriate exchange, please return by mail and include a copy of your invoice with a note explaining the reason of the exchange.
We will refund any unworn or defective merchandise within 15 days. The first day corresponds to the arrival of the merchandise. The refund will be based on the original method of payment. Please return items with the original tags and tickets attached. Shipping charges and sales tax on shipping are not refundable (excepted for the defective merchandise). Only items bought through e-commerce can be refunded. All refunds must be authorized by customer relation prior to the return; you will need to contact us to proceeding with a refund. To ensure appropriate credit, please return by mail and include a copy of your invoice with a note explaining the reason of the refund.